Good Governance in water Service delivery; The Case of Water supply in Quiha Town (Nebar Ketema), Tigray Region, Ethiopia

Abstract

This study was conducted on the practice of good governance of water service delivery in case of Quiha specifically Nebar Ketema by considering the two factors of good governance that was transparency and responsiveness. the general objective of the study was to investigate the practice of good governance in public water supply service in Quiha town ( Nebar Ketema) .the study used 380 purposely selected sample respondents from selected tabya in Quiha that was Nebar ketema and both qualitative and quantitative data analysis techniques were used accordingly. In order to gather the necessary data from the sample respondents, questionaries’ and interview were used as collection tools. In this regard descriptive statics was employed to analyze the data obtain via questionnaires. The major findings of the study show that water comes 2 weeks per month , reported unfair water distribution, Transparency findings such as poor or very poor in transparency (57.16%),office rarely or never open in decision making, information never /rarely flows freely(55.27%),Access to rules/regulations is not accessible(72.89%), present only sometimes, weak role in feedback. Responsiveness findings such as there is no information flow, no community forum prepared, not encourage participation in decision making and problem solving very slow to response to water issues. On this study generally satisfaction of respondents were 48% dissatisfied and very dissatisfied, trust in office was mostly medium or low confidence.in conclusion water office in the town shows serious gap in good governance, customers face irregular, unfair and poorly managed water supply.