HELEN EBRAHIM2025-08-232025-06-28https://repository.mu.edu.et/handle/123456789/880This study aims at investigating the opportunities and challenges of the interest-free banking services, specifically focusing on the Commercial Bank of Ethiopia (CBE), Mekelle City. These study intendeds to identify the key obstacles hindering the growth of interest-free banking services. The study used descriptive methods of analysis to help organize and summarize data effectively. Both quantitative data (numeric data such as percentages and frequencies obtained from questionnaires) and qualitative data (non-numeric data such as perceptions, opinions, and insights gathered from interviews) were used to provide a comprehensive understanding of the subject. The primary data was collected from the Customers and Employees of the selected banks by using purposive sampling technique through questionnaire and interview while the secondary data was collected by compiling and summarizing the bank’s Annual reports and Journals. Data was collected through questionnaire by using purposive sampling technique from a sample size of 361 customers and 50 employees from the interest free banking in Commercial Bank of Ethiopia properly filled and returned the questionnaire. The study was conducted in Mekelle City in May 2024 G.C. The data collected from the questionnaire were analyzed using SPSS version 23 statistical tools such as percentages and frequency. Apart from this, It has been shown from the analyzes that lack of awareness is the primary challenge faced by interest-free banking sector in CBE at Mekelle City. The findings indicate that awareness is the main obstacle to the sector’s growth. Additionally, customers and employees expressed concerns about the need for improved risk management, financial practices, and educational campaigns to enhance acceptance and understanding of interest-free banking.So that the bank should strengthen robust risk management, sound financial practices, public awareness and education. The findings of this research contribute to the understanding of the interest-free banking sector in Commercial Bank Ethiopia, Mekell City. With this fact, it provides valuable information for policymakers, financial institutions, and researchers.enInterest -free bankingCommercial Bank of EthiopiaMekelle cityChallengesOpportunitiesThesis