Department of Managment

Permanent URI for this collectionhttps://repository.mu.edu.et/handle/123456789/256

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    KNOWLEDGE MANAGEMENT AND ORGANIZATIONAL PERFORMANCE: THE CASE OF SELECTED BANKS IN MEKELLE CITY
    (Mekelle University, 2025-10-25) MAMUYE TEKLAY MEKONEN
    This study examined the effect of knowledge management (KM) practices on organizational performance in selected private banks in Mekelle City, Ethiopia. Specifically, the study focused on four dimensions of KM—knowledge acquisition, knowledge sharing, knowledge storage, and knowledge application—and their influence on organizational performance measured through the Balanced Scorecard perspectives: customer satisfaction, learning and growth, financial performance, and internal processes. A quantitative research approach and explanatory design were used. Data were gathered through structured questionnaires distributed to a sample of 279 employees and managers at Wegagen Bank and Lion International Bank, yielding 272 responses, which resulted in a 97.5% response rate. Descriptive statistics, correlation, and multiple regression analyses were performed using SPSS. The results revealed that all four KM dimensions are practiced to varying degrees, with knowledge application (Mean = 3.96) and knowledge acquisition (Mean = 3.78) being the most prevalent. In contrast, knowledge storage (Mean = 3.30) was the least practiced. Correlation analysis showed strong positive relationships between KM practices and organizational performance, with knowledge acquisition having the strongest association (r = 0.817). Regression results indicated that KM practices jointly explained 71.9% of the variation in organizational performance. Among the predictors, knowledge acquisition had the most significant effect (β = 0.532), followed by knowledge storage (β = 0.166), knowledge sharing (β = 0.135), and knowledge application (β = 0.119). The study concludes that effective KM practices are critical drivers of organizational performance in private banks. In particular, investing in systematic knowledge acquisition and robust storage mechanisms significantly enhances competitiveness and service delivery. It is recommended that banks strengthen their knowledge management systems by expanding training opportunities, improving knowledge repositories, fostering a culture of sharing, and integrating knowledge into strategic decision-making. Future research should explore additional factors such as leadership, technology adoption, and organizational culture that may also influence performance.
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    EFFECT OF TOTAL QUALITY MANAGEMENT PRATICE ON PERFORMANCE OF BREWERY FACTORY (TheCASE OF DASHEN BREWERY Share Company)
    (Mekelle University, 2024-11-25) NIGUSSE KELEMU
    This research investigates the impact of Total Quality Management (TQM) implementation on the performance of Dashen Brewery Share Company in Ethiopia, focusing on data collected from 2015 to 2023. This is due to the reason that companies frequently assume QMS practices and ISO certification can improve organization performances. Employing a mixed-methods approach, the study integrates quantitative performance metrics with qualitative insights from management and employee interviews. Financial statements & performance reports are used as secondary data and Questioners & interview are used as primary data. Purposive sampling used to select the interviewees and respondents for the questionnaire. The collected data was analyzed using both descriptive and inferential statistics as well as tested for its significance using SPSS version 20 software. Findings reveal that key TQM practices—such as top management commitment aspect, customer focus, continuous improvement and innovation, employee involvement practices, reward and recognition, effective communication and information systems and Benchmarking—significantly influence performance metrics (p < 0.05), including product quality, operational efficiency, and employee engagement. Despite these positive outcomes, challenges persist, such as insufficient employee involvement, lack of comprehensive training, and limited resources, which hinder the effective implementation of TQM. The research contributes to the body of knowledge by providing empirical evidence of TQM's significance within the Ethiopian brewing sector, offering practical recommendations for organizations seeking to enhance performance through effective quality management strategies.